Privacy Policy

1 Who We Are

Prasar Finserv is an AMFI Registered Mutual Fund Distributor and IRDAI Licensed Insurance Advisor operated by Sarika Chawla, based in Delhi, India. We offer mutual fund distribution, insurance advisory, and financial literacy training services.

For any privacy-related queries, you may contact us at prasarfinserv@gmail.com or call +91 7303077363.

2 Information We Collect

We collect personal information in the following ways:

• Information you provide directly: When you submit an enquiry form, contact us by phone, email, or WhatsApp, or engage in a consultation, you may provide your name, phone number, email address, city, and details about your financial goals or situation.
• KYC information: If you proceed with any financial product, we collect KYC documents as mandated by SEBI, AMFI, and IRDAI — including identity proof, address proof, PAN, date of birth, bank details, and financial information such as income range and risk profile.
• Usage data: When you visit our website, we may collect standard technical information such as your IP address, browser type, pages visited, and time spent on pages. This is collected through cookies and analytics tools to help us improve the website.
• Communications: Any messages, emails, or WhatsApp conversations you have with us may be retained for service and compliance purposes.

3 How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the financial services you have requested
• To conduct KYC verification and process applications for mutual fund or insurance products
• To send you information about your existing policies, investments, renewals, or portfolio updates
• To conduct financial literacy workshops, training sessions, or corporate programmes you have signed up for
• To comply with our regulatory obligations under SEBI, AMFI, IRDAI, and other applicable Indian laws
• To improve our website and services based on usage patterns
• To send you relevant financial updates, tips, or service-related communications — you may opt out of these at any time by contacting us

We do not use your personal information for automated decision-making or profiling for commercial purposes beyond what is necessary to provide our services.

4 Who We Share Your Information With

We do not sell, rent, or trade your personal information to third parties. We share your information only in the following circumstances:

• Asset Management Companies (AMCs): If you choose to invest in a mutual fund, your personal and KYC information is shared with the relevant AMC to process your application, as required by SEBI and AMFI regulations.
• Insurance companies: If you purchase an insurance product through us, your information is shared with the relevant insurer to process your policy application, as required by IRDAI regulations.
• Regulatory authorities: We may share your information with AMFI, IRDAI, SEBI, or other statutory bodies if required by law or as part of a regulatory audit or investigation.
• Service partners: We work with select partners for tax consulting (NPMG & Co.) and loan management (MoneySutra). Your information is shared with these partners only with your explicit consent and only to the extent required to deliver the service you have requested.
• Legal requirements: We may disclose your information if required to do so by a court order, government authority, or any other legal obligation under Indian law.

All third parties with whom we share your data are required to handle it in compliance with applicable regulations and to use it only for the purposes for which it was shared.

5 How Long We Retain Your Information

We retain your personal information for as long as is necessary to provide our services and to comply with our legal and regulatory obligations. Specifically:

• KYC documents and transaction records are retained for a minimum of 5 years after the end of the business relationship, as required by AMFI and IRDAI regulations.
• General enquiry data (name, phone, email) is retained for up to 3 years from the date of your last interaction with us, after which it is securely deleted unless you remain an active client.
• Website usage data is retained for up to 12 months.

Once the retention period expires, your data is deleted or anonymised in a manner that prevents identification.

6 Cookies & Website Analytics

Our website may use cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and understand how visitors use our website. We may use a third-party analytics tool (such as Google Analytics) to collect aggregated, anonymous data on website traffic and usage patterns.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionalities. By continuing to use our website without changing your cookie settings, you consent to our use of cookies as described in this policy.

We do not use cookies to track you across third-party websites or to serve targeted advertisements.

7 Security of Your Information

We take the security of your personal information seriously. We implement reasonable technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These include:

• Restricting access to personal data to only those members of our team who need it to perform their duties
• Using secure channels (such as encrypted email and verified portals) when transmitting sensitive financial or KYC documents
• Following the security and data handling guidelines prescribed by AMFI, IRDAI, and SEBI

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights, we will notify you as required under applicable Indian law.

8 Your Rights

As a user or client, you have the following rights in relation to your personal information:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct any inaccurate or incomplete information we hold about you.
• Right to deletion: You may request deletion of your personal data, subject to our regulatory obligations to retain certain records.
• Right to withdraw consent: Where our processing is based on your consent (such as receiving marketing communications), you may withdraw consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to opt out of communications: You may opt out of non-essential communications (such as financial tips or newsletters) at any time by replying "STOP" to any WhatsApp message or emailing us at prasarfinserv@gmail.com.

To exercise any of these rights, please contact us at prasarfinserv@gmail.com. We will respond within 30 working days. Please note that certain rights may be limited where we are required to retain data under SEBI, AMFI, or IRDAI regulations.

9 Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If a parent or guardian becomes aware that their child has provided us with personal information without consent, please contact us at prasarfinserv@gmail.com and we will promptly delete such information.

10 Links to Third-Party Websites

Our website may contain links to third-party websites such as AMC portals, insurer websites, AMFI, SEBI, and IRDAI platforms. This Privacy Policy applies only to Prasar Finserv's website and services. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review their privacy policies before providing any personal information.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we will make reasonable efforts to notify active clients via email or WhatsApp. Your continued use of our services after any update constitutes your acceptance of the revised Privacy Policy.

12 Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (as and when fully notified). Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Delhi, India.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact:

• Name: Sarika Chawla, Co-Founder & Privacy Contact, Prasar Finserv
• Email: prasarfinserv@gmail.com
• Phone / WhatsApp: +91 7303077363
• Website: prasar.net
• Address: Delhi, India

We will acknowledge your request within 48 hours and respond fully within 30 working days.